Browsing by Subject "Service quality, airline customer satisfaction, customer loyalty, market share, profitability"
Now showing items 1-1 of 1
The Influence of Service Quality on Passengers' Satisfaction and Loyalty. A Study on Air Malta (2019-05)This research examines and investigates the impact of service quality on airline customer satisfaction and loyalty. The researchers analyzed the secondary data and exercised personal observation to identify the nature of ...