استعرض Issue No21-2019 - العدد الواحد والعشرون حسب الموضوع "Service quality, airline customer satisfaction, customer loyalty, market share, profitability"
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The Influence of Service Quality on Passengers' Satisfaction and Loyalty. A Study on Air Malta
(2019-05)This research examines and investigates the impact of service quality on airline customer satisfaction and loyalty. The researchers analyzed the secondary data and exercised personal observation to identify the nature of ...